1. Information We Collect

You can browse most areas of our website without directly identifying yourself. However, when you contact us or submit an enquiry, we may collect information that you voluntarily provide.

The information may include:

• Your name.
• Your email address.
• Your phone or mobile number.
• Your city, location, company, or business-related details.
• Product or application requirements, including details such as liquid type, operating temperature, pH value, suction condition, required capacity, operating pressure, and maximum pressure.
• Any message, quotation requirement, technical specification, drawing, attachment, or other information you choose to send to us.
• Correspondence exchanged with us by email, telephone, WhatsApp, website forms, or other communication channels.

Please provide only information that is necessary for us to understand and respond to your enquiry.

2. Technical and Usage Information

When you access our website, certain technical information may be collected automatically by our server, hosting provider, security tools, or website technologies. This may include your IP address, browser type, device type, operating system, referring page, pages visited, approximate location based on IP address, date and time of access, and similar diagnostic or usage information.

We may use this information to operate the website, improve performance, maintain security, identify technical problems, understand general website usage, and protect our systems against misuse or unauthorized activity.

3. How We Use Your Information

We may use the information we collect for purposes such as:

• Responding to product, sales, service, export, dealership, or technical enquiries.
• Understanding your pump application and recommending suitable products or configurations.
• Preparing and communicating quotations, proposals, technical details, catalogues, or specifications.
• Providing customer service, technical support, and after-sales assistance.
• Communicating about current or potential business relationships.
• Coordinating with distributors, suppliers, logistics partners, or service providers when necessary.
• Improving our website, products, services, and customer experience.
• Maintaining website and information security.
• Complying with applicable legal, regulatory, tax, accounting, or contractual requirements.
• Protecting the rights, property, and legitimate business interests of J K Pump Industries.

We do not use information submitted through the website for purposes unrelated to our legitimate business activities without an appropriate basis or your consent where required.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functionality, remember preferences, improve performance, analyze general usage, and enhance the browsing experience. Cookies are small files that a website may store on your device.

You can control or disable cookies through your browser settings. Disabling some cookies may affect the operation or availability of certain website features.

Third-party services embedded in or linked from the website may also use their own cookies or similar technologies. Their use of information is governed by their respective privacy policies.

5. Sharing and Disclosure of Information

We do not sell or rent personal information submitted through our website as part of our ordinary business operations.

We may share information only when reasonably necessary with:

• Employees, authorized representatives, distributors, dealers, or business partners involved in responding to your enquiry or serving your requirements.
• Website hosting, email, IT, security, communication, logistics, or other service providers that support our business operations.
• Professional advisers such as accountants, consultants, auditors, or legal advisers where required.
• Government authorities, regulators, courts, or law-enforcement agencies when disclosure is required by applicable law or a valid legal process.
• A successor or relevant third party in connection with a merger, reorganization, sale, transfer, or restructuring of all or part of our business, subject to applicable legal requirements.

Where practical, we expect third parties handling information on our behalf to use it only for the purpose for which it was shared and to apply appropriate safeguards.

6. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites and services, including Google Maps, WhatsApp, social media platforms, search engines, or other external services. When you access a third-party service, that third party may collect or process information in accordance with its own terms and privacy policy.

J K Pump Industries is not responsible for the privacy practices, security, availability, or content of third-party websites or services. We recommend reviewing the applicable third-party privacy policy before providing information to them.

7. Data Security

We take reasonable administrative, technical, and organizational precautions to protect information in our control against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no method of transmitting information over the internet or storing data electronically can be guaranteed to be completely secure. You should therefore avoid submitting highly confidential information through public website forms unless it is necessary for your enquiry.

8. Data Retention

We may retain enquiry, communication, quotation, technical, customer, supplier, and business contact information for as long as reasonably necessary to respond to requests, maintain business records, provide support, manage ongoing or potential commercial relationships, resolve disputes, enforce agreements, and satisfy legal, tax, accounting, or regulatory obligations.

When information is no longer reasonably required for these purposes, we may delete, anonymize, archive, or otherwise dispose of it in accordance with our internal practices and applicable requirements.

9. Marketing Communications

If you have contacted us or have an existing or potential business relationship with us, we may communicate with you regarding relevant products, services, technical updates, exhibitions, company information, or business opportunities where permitted.

You may request that we stop sending non-essential promotional communications at any time by contacting us at info@jkgearpump.com. We may still send service-related, transactional, quotation-related, or other communications necessary for an existing business relationship.

10. Your Privacy Choices and Requests

Subject to applicable law, you may contact us to ask about personal information you have provided to us, request correction of inaccurate information, request deletion where appropriate, withdraw consent where processing is based on consent, or raise a concern regarding how your information is handled.

To protect information from unauthorized requests, we may need to verify your identity or request reasonable details before processing certain privacy requests.

11. International Business Enquiries

J K Pump Industries serves customers and business partners in India and may receive enquiries from other countries. If you communicate with us from outside India, your information may be transferred to, accessed from, or processed in India for the purposes described in this Privacy Policy, subject to applicable legal requirements.

12. Children's Privacy

Our website and industrial pump products are intended for business and professional users and are not directed toward children. We do not knowingly request personal information from children through the website. If you believe that a child has submitted personal information to us, please contact us so that we can review the matter and take appropriate action.

13. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your information, please contact:

J K Pump Industries
332, 333, 334, 335 Vivekanand Industrial Park,
Kubadthal Road, Kubadthal Village,
Ahmedabad - 382430, Gujarat, India

Email: info@jkgearpump.com
Phone: +91 8460673104

You may also reach us through our Contact Us page.